ooVoo Forums

 Hi,

can everyone help me... ?!?!?!

First, my ooVoo works great !!!

But i cannot use the "Call me Button" function !!!

I put my ID and my password into the two fields,

But the answer is ONLY wrong ID or password.... 

Again, i have checked my Password, i have full access to the forum an so on....

ONLY, if i want to use the "Call me Button" function, the return answer of the system is:

wrong ID or password !!!! (but my private avatar/icon is visible !!!!)

So, where is the problem. i am using as Browser Firefox 3.06 and IE v6.01 SP2 NOTHING work ???

Best regards from germany

Mr. Bluesky

Sorry, for my bad english, i am a german user... 

If you entered the correct ID and password in the past then your display picture will still appear, so it’s possible that the ID is correct but the password is wrong. Maybe your CAP LOCK is on or you are using the German keyboard instead of the English one. If this doesn’t help, try to retrieve your password from the sign in window in the application. If you still need help, send a new reply here or open a support request.

You may need to install the new ooVoo version (2.0) which can be downloaded from the website.

Hi Marvin,

thank for you answer, BUT im using the latest ooVoo version 2.0.0.86 !!!!

it doesn´t help me...

I am using a standard german keyboard & my password

are ONLY standard characters (without "special german" chars)

like (ä,ö,ß and so on..)

the problem still appears !!!!

at Dec.2008 i was using it without problems, i dont change my password

since my first registration at ooVooo...

I have request (for test) my ooVoo password per mail &

that´s the same i ever use at ooVoo Application, ooVoo forum & so on...

It´s all still working, ONLY the "Call button function" not !!!!! 

so, i dont understand what the really Problem is !?!?!

i hope, you can help me... !!! 

Best regards from germany

Mr. Bluesky

Some improvements were made to the Call Me button and it looks like there is a bug. I assume you sent a support request and hope the issue will be resolved quickly.

Best regards,
Marvin

 Hi Marvin,

i had reopen my support-request for a few day ago, but i have no answer yet...

the ooVoo Link link SignIn doesent work for me !!!!

a few days ago, i start my pc (i use the auto-logon feature from ooVoo at windows startup)

my ooVoo wouldnt like to connect... after i pressed a few time the login button it will connect

to the ooVoo server !!!

I have a fast broadband / DSL (16000) Line, and with the old client i had never problems before...

is the "new" v2.0.0.86 a "beta" version... 

Is there a problem with a dot (.) in a ooVoo ID !?!?!?

like "xx.xxxx" at the last time ????

i still hope, they solved my problem quickly !?!??!

Best regards

Mr.Bluesky

There shouldn’t be a problem with dots in your ID. It looks like you have a unique problem and I hope our support team will be able to pinpoint it. However, I do recommend that you upgrade to Internet Explorer 7. I don’t know if it will help but think it’s worth a try.

As an alternative to the ‘Call Me’ button, you can click on the ‘Web video call’ tab to enable people who do not have ooVoo installed to call you (in German: Web-Video-Anruf). We also introduced video chat rooms in the new version (http://www.oovoo.com/How-To-ooVoo.aspx?sc_lang=en).

Regarding the sign in problem, once in a while there are problems with the Internet and ooVoo fails to sign in. In this case, ooVoo will try to sign in again automatically every so often. If you are impatient like me, then simply click on the ‘Sign in’ button and if it doesn’t work the first time, then try again in a few minutes or wait until you are signed in automatically. Also for some users there are firewall related problems. In this case, solutions are available in our knowledgebase in the support center part of the website (but I don’t think you have a firewall problem).

Best regards,
Marvin

I heard that we solved the problem with the Call Me button. Thank you for bringing this to our attention.

Eu gostaria de efetuar ligações para telefone fixo, alguém pode me ajudar

Phone packages only enable calling telephones in the USA and Canada.