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I can't be seen in a video call

Last post 04-28-2009 11:26 AM by ooVoo Dave. 1 replies.
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  • 04-25-2009 3:03 PM

    I can't be seen in a video call

    Reply Contact

    Hi! I have a problem. Whenever I call somebody on ooVoo I can talk with him but I can't be seen. A few days ago I haven't any trouble. This problem appeared sudenly. I tryed to re-install ooVoo and my webcam too but it don't works. My webcam model is Microsoft LifeCam NX-6000. Can you please help me?
    Filed under: ,

  • 04-28-2009 11:26 AM In reply to

    Re: I can't be seen in a video call

    Reply Contact

    Hi Cristy,

    Sounds like a support issue. Please enter a Support Request here: http://support.oovoo.com/ics/support/default.asp?deptID=4244

    Run this and put the Results in the Support Request:

     

    Please do a qualitative bandwidth test:http://myvoipspeed.visualware.com/ (You may have to download java if you don’t have it) Please click on Dulles, Virginia (Near Washington DC, USA) when the world map loads. When the new page loads please click “Click to start test” between the green bars. Then let the test run (It takes a little while), and when things stop moving, click on the “Summary” tab on the left. This tab has a traffic light on it. Once the test has run you will receive either a Green light, a Yellow light or a Red light on 5 different criteria:
    Download bandwidth,
    Upload bandwidth,
    Quality of Service,
    Jitter, and
    Packet Loss     Let me know if you get any Yellow or Red lights on the above criteria. Also, please let me know what your Upload, Download and Quality of Service scores are. Please let me know what you find out.

    Best Regards,
    ooVoo Dave
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