.....Generally, for camera problems on PCs:1.) Please make sure that the camera’s own picture taking software or test software is closed before launching ooVoo. If another application is open that uses the camera, and that application "claims" the camera, ooVoo will not be able to access it. Likewise, if you have any other program open that enables you to see video or take a picture using your webcam, please close it.2.) Please open ooVoo and go to FILE/TEST WEBCAM/ and click on the dropdown menu under the words "select a camera". Do you see your camera listed there?
3.) If you DO NOT see your camera listed there, you will have to download and install a driver for the camera from the manufacturer’s site. I recommend that you unplug your camera before downloading and installing, and only plug it back in when the installation software tells you to. Follow the instructions and then open up ooVoo and test.4.) If you see your camera listed in the "select a camera" dropdown menu, select it and click "test". Do you see your image? If not, click "Details" and then change the Direct Show setting to the opposite of what it was originally set to and click "save".
Let me know if this does the trick.
In this particular case:
5.) Please give me the make and model number of the USB Webcam that you are using. ooVoo supports all major manufacturers: Logitech, Creative, Microsoft etc...
6.) You may want to delete your camera driver (START/CONTROL PANEL/ADD OR REMOVE PROGRAMS/ select your camera driver and remove it. Unplug your camera. Then go to the camera manufacturer's site and download and install the latest driver for your operating system. Best Regards,
ooVoo Customer Support