ooVoo Forums

If you are experiencing Camera problems we recommend the following:

1.) Please make sure that the camera’s own picture taking software or test software is closed before launching ooVoo. If another application is open that uses the camera, and that application "claims" the camera, ooVoo will not be able to access it. Likewise, if you have any other program open that enables you to see video or take a picture using your webcam, please close it.

2.) Please open ooVoo and go to FILE/TEST WEBCAM/ and click on the dropdown menu under the words "select a camera". Do you see your camera listed there?

3.) If you DO NOT see your camera listed there, you will have to download and install a driver for the camera from the manufacturer’s site. I recommend that you unplug your camera before downloading and installing, and only plug it back in when the installation software tells you to. Follow the instructions and then open up ooVoo and test.

4.) If you see your camera listed in the "select a camera" dropdown menu, select it and click "test". Do you see your image? If not, click "Details" and then change the Direct Show setting to the opposite of what it was originally set to and click "save".

Best Regards,
ooVoo Dave

I am using Mac Book Pro (the newest version) and oovoo is not picking up my computer. It isn't letting me pick from one. I am able to see and hear the other person's camera, but they are only able hear me and not see me. Is there any advice that you might have?

 

Collin

 Sorry, it isn't picking up my camera.

Hi Collin,

............when you go to FILE/TEST WEBCAM/, what choices do you see in the dropdown menu? Please try all choices one by one by clicking "Test". Are you able to see yourself using any of the choices? Also, Please run your Mac updates. Please confrm that this ia a built in camera.

If you are still having a problem after trying the above, please enter a Support Request here: http://support.oovoo.com/ics/support/default.asp?deptID=4244

Best Regards,
oVoo Dave

Hi Dave, My brother and I are both on Macs and have the same problem. Both of us can see our iSight camera in the menu and the TEST WEBCAM works but when we enter chat all we get is a black window. We can hear each other but not see each other. Likewise, my mom is on a pc and she can hear us but not see us. We can see but not hear her. Both Macs are up to date. Thanks. Sonya

Hi Sonya,

Please make sure that your camera is set to start when you begin a video chat: Please go to (on a Mac) OOVOO/PREFERENCES/VIDEO CALLS/ and under "Call Settings", please check the box marked "Show my video automatically when starting a call". Then click "Save".

Also, Make sure that you are not running ANY other video program (ichat, etc...) that might claim your camera.

Best Regards,
ooVoo Dave