ooVoo Forums

When i try to make a video call, the other persons video shows up black and i can't hear them but it says we are connected.

Hi SG23,

Please do the following tests and have the person you are connecting with do this too, and send me BOTH results.1.) Please do a bandwidth test at http://www.speedtest.net/ . Choose a server nearby, and let me know what your upload and download bandwidth results are. 2.) Please check your CPU. Do this test when you are connected to ooVoo and using video (or attempting to user video after you start an ooVoo call):Press CTRL-ALT-DEL
Select the "Performance" tab in Task Manager
Read the "CPU Usage" bar chart.Let me know what your CPU Usage range is, and if the CPU Usage is at 100% and stays there.3.) Please do a qualitative bandwidth test:http://myvoipspeed.visualware.com/ (You may have to download java if you don’t have it) Please click on Dulles, Virginia (Near Washington DC, USA) when the world map loads. When the new page loads please click “Click to start test” between the green bars. Then let the test run (It takes a little while), and when things stop moving, click on the “Summary” tab on the left. This tab has a traffic light on it. Once the test has run you will receive either a Green light, a Yellow light or a Red light on 5 different criteria:
Download bandwidth,
Upload bandwidth,
Quality of Service,
Jitter, and
Packet Loss Let me know if you get any Yellow or Red lights on the above criteria. Also, please let me know what your Upload, Download and Quality of Service scores are. Please let me know what you find out.

Best Regards,
ooVoo Dave

hi. im having trouble connecting to video calls. i try to start a video call, then it rings, but it never connects, saying "connection failed". Here are my results. Download speed: 19.39 mb/s Upload speed: 3.64 mb/s CPU usage: 2% - 30% Traffic light colors: Yellow - jitter, quality of service Upload Speed: 3.89 mb/s Download speed: 21.8 mb/s Quality of Service: 61%

Hi Johnny,

...so all your readings were Yellow? Please run the qualitative test again and let me know the color of each test parameter.

Best Regards,
ooVoo Dave

hello dave. and no, all my readings weren't yellow. The only thing that's yellow is the jitter reading. Also, i just ran the test again and this time the reading for the Quality of Service is red instead of the yellow it had before.

Hi Johnny,

You will have problems connecting with a RED quality of service rating. Call your Internet Service Provider and and tell them to fix this. Read them the paragraph next to the Red reading.

Best Regards,
ooVoo Dave