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oovoo video chat freezes

Last post 06-30-2009 1:06 PM by ooVoo Dave. 1 replies.
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  • 06-29-2009 10:19 PM

    • alexDn
    • Not Ranked
    • Joined on 06-30-2009
    • Posts 1

    oovoo video chat freezes

    Reply Contact

    My video and audio freezes after around 4 minutes every to the other person but I can still see and hear them. I've checked my firewall and its already added to the exceptions. I've also tried the without direct. I'm pretty sure my computer hardware can handle oovoo because my computer is new and can handle the most demanding games out right now. So any help as to whats wrong ?

  • 06-30-2009 1:06 PM In reply to

    Re: oovoo video chat freezes

    Reply Contact

    Hi Alex,

    Lets test bandwidth and CPU. Please do the following tests and send me the results. Have the other person do them too and send me these results as well.


    1.) Please do a bandwidth test at http://www.speedtest.net/ . Choose a server nearby, and let me know what your upload and download bandwidth results are.


    2.) Please check your CPU. Do this test when you are connected to ooVoo and using video (or attempting to user video after you start an ooVoo call):


    Press CTRL-ALT-DEL
    Select the "Performance" tab in Task Manager
    Read the "CPU Usage" bar chart.


    Let me know what your CPU Usage range is, and if the CPU Usage is at 100% and stays there.


    3.) Please do a qualitative bandwidth test:  http://myvoipspeed.visualware.com/                                           

    (You may have to download java if you don’t have it)


     Please click on Dulles, Virginia (Near Washington DC, USA) when the world map loads.


     When the new page loads please click “Click to start test” between the green bars.


     Then let the test run (It takes a little while), and when things stop moving, click on the “Summary” tab on the left. This tab has a traffic light on it.


     Once the test has run you will receive either a Green light, a Yellow light or a Red light on 5 different criteria:


    Download bandwidth,
    Upload bandwidth,
    Quality of Service,
    Jitter, and
    Packet Loss


     IMPORTANT: Let me know if you get any Yellow or Red lights on the above criteria. Also, please let me know what your Upload, Download and Quality of Service scores are.
     Please let me know what you find out.

    Best Regards,
    ooVoo Dave

    ooVoo Dave
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