Thank you for reporting this. We do not have a quick fix for this at the moment. Would you be willing to work with us on this issue? We will need to have a description of how your network is set up (Proxy and Firewall) so we can replicate the configuration and create a fix. Would you be willing to get log files for us from the ooVoo clien tas it tries to connect? If so, here is what to do. (These instructions are for PCs. If you're on Macs let me know.)
We would like to ask your help in gathering information about this problem, by activating your ooVoo logs, recreating the problem, and then sending the log file to us.
To do this, please open ooVoo and go to FILE/SETTINGS/SUPPORT/ and check the box marked "Enable Debug Logging". You will not need to sign in to do this.
When selecting the Enable Debug logging checkbox, the application will start creating log files which can help us investigate problems in you may experience when using ooVoo.
Please note that after enabling this mode, you will need to Exit the ooVoo application for the change to be implemented. To Exit ooVoo: right click on ooVoo icon located on your task bar (next to the clock)and select Exit from the drop down menu.
Then, please load ooVoo again (START/ALL PROGRAMS/OOVOO/OOVOO). Now please try and sign in again. Please recreate the problem, and then you will need to retrieve the logs for this connection problem. So, after recreating the sign in failure, please sign out.
The log files will be created in the same folder ooVoo is installed (the default location unless changed during the installation process is: C:\Program Files\ooVoo\Logs.
The log file will end in ".ovolog" It also will be named by the year, date and time, for example, "20080804_1249_0.ovolog"
Please retrieve the log file, and send it to us attached to a Support Request here: http://support.oovoo.com/ics/support/default.asp?deptID=4244. Mention "ooVoo Dave" and that you want to modify the Proxy Sign in Page.
We will examine the results and get back to you for further information.