............"Failed to Sign in" usually means that you have something on your PC or router that is blocking the connection to ooVoo. Your mission is to find the blockage.
I would like to help you resolve your sign-in problem by walking through several options that may solve the problem:
I. Please make sure your PC's date and time is updated.
II. Is your PC connected to your modem through a router? if yes, please make sure that the router doesn't block the ooVoo application. check the Firewall/Applications/Filters tabs in the router's UI. If you need our assistance to configure it, please visit the website of the router manufacturer and download a manual. In the manual you will see how to allow blocked programs
III. You may have a firewall issue. Please check the following:
- Is there a Firewall or Antivirus program installed on your computer (Windows, AOL, McAfee, Zone Alarm, Symantec etc.)? If there is, please view our knowledge base article: "Failed to Sign in" error message - possible firewall issue.
If your firewall is not listed in the article, please send us the name and version and we will send you instructions to enable ooVoo.
- Are you connecting from a corporate network? If so, please check if the corporate firewall enables ooVoo's connections (please refer to the following knowledge base article: Which ports need to be open?).
- Is your Internet Explorer configured to go through a proxy server? Please do the following to check if it is:
§ Click on the ‘Tools' menu in your Internet Explorer and select ‘Internet options'.
§ Click on the ‘Connections' tab and click ‘LAN settings'.
§ If any of the check boxes are selected or any information appears in one of the fields in this window, please take a screen capture or make a note of the settings.
IV. PROXY Instructions:
You need to do the following to configure the Proxy settings in the ooVoo settings window:
1. Click on ooVoo's ‘File' menu and select ‘Settings'.
2. Click on the ‘Connection' tab and select ‘Direct' from the drop down list.
3. Test the connection by clicking ‘Test' (located at the bottom of the screen).
4. If the test passed, save the changes and exit from ooVoo by right-clicking on the ooVoo icon located in the taskbar notification area (next to the clock) and select ‘Exit'. Open ooVoo by double-clicking on the ooVoo desktop icon or from the Windows ‘Start' menu (Start > Programs > ooVoo > ooVoo).
5. If the test failed, try the 2 other options (SOCKS version 4 proxy or SOCKS version 5 proxy) according to the information in the screen capture or the notes you took..
If the problem still occurs, please contact us again.