Here is a list of things to try.
Before you do anything, please do your Windows Updates from this Microsoft site (choose "Express"):
Also, Please do #3 again after updating your Windows, even though you have done it before.
If you cannot hear the other person, it can be either on your side or theirs.
Please confirm that you have done the following:
- 1.) Please open ooVoo and go to FILE/SETTINGS/AUDIO DEVICES/ under the "Speakers Section", click "Test". Do you hear the test music? If so your speakers are set OK for ooVoo
If you do not hear the music, please go through each of the options in the "Select the speakers for audio" and click "Test" until you are able to hear the audio through your speakers or headset. Once you find this setting, please click "save".
- 2.) The problem could alsobe with the Mic of the person you are talking to. Please have the person that you are talking to do the following:
To calibrate their Mic they will need to open ooVoo and go to:
FILE/SETTINGS/AUDIO DEVICES/ select their mic (usually their sound card) and click "Test". Immediately speak into the mic. Does their microphone pass the test? If Yes, click "Save".
Now try ooVoo and let me know if you are successful. If you are not, please continue to the next paragraph.
- 3.) Very Important - Update your Sound Card Driver. To do this you will first need to determine what sound card you have. Open ooVoo and go to FILE/SETTINGS/AUDIO DEVICES/ and click the dropdown menu under "Select the speakers for audio". Your sound card should be one of the items listed there. It is not "Windows Default Device". Typical sound cards are called "SoundMAX" "SigmaTel", "RealTech", or "Conexant". There are others. Next, Go to your computer manufacturer's website. Search for the section for drivers. Download and install the latest Sound Card driver (SoundMax, SignaTel etc.....) for your model and operating system. Follow the wizard installation instructions. It is very important that you successfully install this driver update. If something is preventing you from doing this, or you get an error message when trying - let me know. After you are done, I recommend that you reboot. Now, try ooVoo again.
If you are using Vista / Windows 7:
The problem you are experiencing could be a setting in Vista/Windows 7. Please do the following:
- 4.) START/CONTROL PANEL/SOUND/ click on "Speakers"/ADVANCED/ under Exclusive Mode, uncheck the boxes: "Allow application to take exclusive control of this device" - and - "Give exclusive mode applications a priority". Click "Apply" and "OK".
Reboot and Retry.
If you still have no audio and are on Vista/Windows 7, try this:
- 5.) In the Sounds control panel, Playback tab, if you open the properties of the output device (Speakers usually), and go to the Advanced tab, there the Default Format needs to be set to 16 bit, 44100 Hz. You end up with no audio from oovoo if it is set at a high setting (like 24 bit, 96k Hz).
- 6.) If you are on Vista, please download and install Service Pak 2. It has been reported that this fixes some audio issues.
For Vista Users: Please download and install Vista Service Pack 2: http://www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&DisplayLang=en
- 7.) Lastly (For all users) , please open ooVoo and go to FILE/SETTINGS/AUDIO DEVICES/ and under the "Speakers Section", select another option and save it - for instance, If you are already on "Windows Default Device", select your sound card (one of the other settings) and Save. If you are already on your sound card, select Windows Default Device. Basically, switch to whatever you are not currently on and save it. Now try ooVoo and see if you have audio.