ooVoo Forums

On almost all occasions, when using Epic to PC video call on 4g, video quality is great, audio quality is horrible, especially for the pc user.  epic user can hear decent, pc user hears so much background noise, only parts of the conversation, etc.... Not sure what is going on but as i said, video quality is great. Please let me know if there is anything i can do to improve.

Hi Audio,

Here are some general guidelines for Mobile use. This will fix your audio issues:

1) The mobile user:

• Confirm your device is supported*. Click here to learn more: http://www.oovoo.com/Mobile.aspx?pname=MobileDevices
• Confirm you are running Android 2.2; this is the only version that supports ooVoo mobile
• Confirm your mobile is on the most current ooVoo version; this is very important. Go to Android market>ooVoo. If is says UPDATE, you need to update to new version. If it says INSTALLED, you're on the most current version.

2) The PC user has to be upgraded to ooVoo Version 3.0; if they are not on 3.0 you will only see their profile photo during a video call. Go to our website and download version 3.0.  Click here to access the download page: http://www.oovoo.com/Download.aspx

* we add new devices all the time! Check back with us for the latest information.

Enjoy ooVoo mobile!

Best Regards,
ooVoo Dave

Oovoo Dave,

 I have Samsung Epic (supported) but Sprint has not upgraded Samsung Epic to Android 2.2.  So that is the dilemma - is Samsung Epic supported or not?  I have the latest app and the pc user has the 3.0 version.  Any other ideas why i am having audio problems?

We recommend that you use only Android 2.2. I wouild ask Sprint about 2.2.

Best Regards,
ooVoo Dave