ooVoo Forums
Welcome to ooVoo Forums Sign in | Join | Help
in Search
Home Forums
ooVoo Forums » Talk about ooVoo » Technical Support » big problem

big problem

Last post 09-11-2008 8:57 AM by Yasmin - ooVoo support. 3 replies.
Page 1 of 1 (4 items)
Sort Posts: Previous Next

  • 09-08-2008 2:30 PM

    big problem

    Reply Contact

     well i pay for it to make imprtant calls and then suddnly today i dont know what happen when i press sign in

    it says  failed to sign in i tried many times ....

     my username and my password r right nothing wrong with them

    i went and i did the norton fire wall thing and nth change 

    i wish u could help me plzz

     i also deleted the version i had and download it again from the site

     

    so whatssssssss wrong i have to do callssssssssssssss

  • 09-09-2008 6:48 AM In reply to

    Re: big problem

    Reply Contact

    Hi eng.shady,

    can you please open a support request on our support center http://support.oovoo.com adding your ooVoo ID? (I didn't see and purchase related to ooVoo ID eng.shady ).

    Have you made any software update since you were able to sign in?

    Thanks,

    Yasmin.h

     

  • 09-09-2008 1:01 PM In reply to

    Re: big problem

    Reply Contact

     thanx yasmin for answering me ..well my oovoo id is ( shady_hadeel_sh )

    and the oovoo was working ok ...i didnt do anything even i deleted the version i had and download the new version 

    i dont know whats happening i press on sign in and it takes only 1 or 2 sec to give me failed 

    i had spyware doctor program and i deleted it i did the norton thing for firewall 

    plz i need help cuz i paied for it and i need to use it plzz

  • 09-11-2008 8:57 AM In reply to

    Re: big problem

    Reply Contact

    hi eng.shady,

    Please open a support request on our support center: http://support.oovoo.com . that way ou response will be much faster.

    I suggest that you enable the ooVoo logs and attach the logs to the support request.

    To enable logs:

  • From the File menu select Settings.
  • In Settings window move to Support tab and check the 'enable debbug logging' checkbox.
  • Save.
  • Exit from ooVoo by right-clicking the ooVoo icon on the tray icon and select Exit.
  • Start ooVoo and Sign in again.
  • The Logs folder will be created under C:\Program Files\ooVoo or where the software was installed.

    Once the Logs were sent to the support team, we recommend to disable it by unchecking the 'Enable debug logging', exiting the application and then open it again.

     

    		•
Page 1 of 1 (4 items)