For ooVoo users experiencing connection problems since upgrading:
like to ask your help in gathering information about this problem, by
having you activate your ooVoo logs, recreate the problem, and then send the log
file to us. In order to do this you will need to use the PC version of ooVoo.
this, please open ooVoo and go to FILE ( or OOVOO on the new version)/SETTINGS/ADVANCED/SUPPORT/ and check the box
marked "Enable Debug Logging". You will not need to sign in to do
When selecting the Enable Debug logging checkbox, the application will start
creating log files which can help us investigate problems that you may experience
when using ooVoo. If the box is already
checked, leave it checked. Now please sign in again if you are not already
recreate the problem (try to do what you are not able to do), and then send us
the logs for this failure. This may involve connecting to another person or
attempting to connect. So, after recreating the failure, please open ooVoo and
go to FILE/SETTINGS/SUPPORT/ and click “Send”.
please send us a Support request informing us that you
have sent us your logs here: http://support.oovoo.com/ics/support/default.asp?deptID=4244
Also send your ooVoo ID. If you do not do this
important last step we will not know that the logs have been sent to us.
for your help with this. Our level-2 support personnel will have a look at your
logs and get back to you.