ooVoo Forums

 I am not able to make any call from the past few weeks (I live in Germany). I checked it with my friends who live in other countries US and India, and they are also facing the same error "connection failed". I would like to know, if every thing is fine with oovoo, is there anyone here who is currently using oovoo and could successfully make video calls. The problem does not seem to be PC or location specific.

 I am having the same problem on PCs running 3.5.1.71. 

One of my machines is running 3.5.1.70, and I can establish a connection on that machine.

Thanks for posting.

ooVoo is running and we do not have reports of an outage in Germany or elsewhere.

If you are getting an error message "Failed to Sign in", please look here: http://forum.oovoo.com/forums/t/6666.aspx

Best Regards,
ooVoo Dave

For ooVoo users experiencing connection problems since upgrading:

We would like to ask your help in gathering information about this problem, by having you activate your ooVoo logs, recreate the problem, and then send the log file to us. In order to do this you will need to use the PC version of ooVoo.

To do this, please open ooVoo and go to FILE ( or OOVOO on the new version)/SETTINGS/ADVANCED/SUPPORT/ and check the box marked "Enable Debug Logging". You will not need to sign in to do this.

When selecting the Enable Debug logging checkbox, the application will start creating log files which can help us investigate problems that you may experience when using ooVoo.  If the box is already checked, leave it checked. Now please sign in again if you are not already signed in.

Please recreate the problem (try to do what you are not able to do), and then send us the logs for this failure. This may involve connecting to another person or attempting to connect. So, after recreating the failure, please open ooVoo and go to FILE/SETTINGS/SUPPORT/ and click “Send”.

Lastly, please send us a Support request informing us that you have sent us your logs here: http://support.oovoo.com/ics/support/default.asp?deptID=4244

 Also send your ooVoo ID. If you do not do this important last step we will not know that the logs have been sent to us.

Thank you for your help with this. Our level-2 support personnel will have a look at your logs and get back to you.

Best Regards,
ooVoo Dave

 I sent my logs, and am happy to help further.  I have a couple of ooVoo accounts and a couple of machines on my desk that I call back and forth to test from.  It seems on my Windows XP machine, logged in as Knollnook, I can establish a connection with the latest version of ooVoo.  If you want video captures or any other diagnostic info, let me know. 

Hi Knolllnook,

Thanks for your help and the logs!  

If you have not done so, please send us a Support Request informing us that you have sent us your logs here along with your ooVoo ID: http://support.oovoo.com/ics/support/default.asp?deptID=4244
This will help us to find the logs on the other side.

Thanks again for your offer to troubleshoot and for the logs!

Best Regards,
ooVoo Dave

 I ran CCleaner on my machine, cleaning up applications & the registry, and I can now connect.  Will test further and keep you posted.

Hi Knolllnook,

Great to hear that you now can connect!

Best Regards,
ooVoo dave