ooVoo Forums

The webcam in which I have on my computer will work for everything except ooVoo. I can record on facebook, talk on msn, and talk on AIM. However it will never work for oovoo. When I go to test webcam I click PC cam and no matter what a preview will never show. It is not running in any other programs. Is there a port on firewall that I need to fix. I just want it to work.

Thanks,

MD

.....Generally, for camera problems on PCs:

3.) If you DO NOT see your camera listed there, you will have to download and install a driver for the camera from the manufacturer’s site. I recommend that you unplug your camera before downloading and installing, and only plug it back in when the installation software tells you to. Follow the instructions and then open up ooVoo and test.

Let me know if this does the trick.

In this particular case:

5.) Please give me the make and model number of the USB Webcam that you are using. ooVoo supports all major manufacturers: Logitech, Creative, Microsoft etc...

6.) You may want to delete your camera driver (START/CONTROL PANEL/ADD OR REMOVE PROGRAMS/ select your camera driver and remove it. Unplug your camera. Then go to the camera manufacturer's site and download and install the latest driver for your operating system.

I have a e8port webcam. It works on msn and facebook right now. I do not know why it will not work for oovoo. The mic on the webcam works but the webcam will not work.

 Question - Have you run the camera test feature within oovoo, did it pass or fail ?

Yes I did, and it failed. Don't know why.

You do have 3 options in what you can do.

1. Install an updated compatible webcam driver for that camera.

2. Buy another webcam that will work in ALL video chat IM program including oovoo.

3. My advice would be to choose -> 2

Hi MDamone,

I agree with Wes (Fortra).

I was not able to find a manufacturer's website for the webcam, only eBay. Looks like no place to download drivers.

Best Regards,
ooVoo Dave

mdamone:

I have a e8port webcam. It works on msn and facebook right now. I do not know why it will not work for oovoo. The mic on the webcam works but the webcam will not work.

.....thanks for the re-post, Dicembre. Please see above.

Best Regards,
ooVoo Customer Support

G'day Dave,

I have a Panasonic NV-GS11 camcorder which has webcam functionality. It worked fine with ooVoo until a couple of months ago. Now it appears as an option in the camer drop-down list but doesn't display an image. It works in other applications, and within ooVoo I can use the camera's microphone. I tried your suggestions to remove and reinstall the driver, and to switch the Direct View option, but nothing seems to work. I've tried the camera on another PC and have the same problem: it works fine everywhere else but ooVoo, and ooVoo is able to use the camera's microphone.

Any suggestions?

Thanks,
Lionel

Hi Lionel,

As an alternative suggestion, since your not using a regular USB proper webcamera, but a camcorder with webcam functionality.  I'd suggest to you get a regular USB webcam as a secondary capture device that will work within oovoo and other IM video chat . Since oovoo client software has been changed via newer updated releases. Certain hardware may have some compatibilty issues and problems with the newer version of oovoo.

 Hi,

I have been having the same exact problem but I have simply been trying to use the integrated webcam on my laptop.  I select it in the dropdown menu but it does not respond.  I am able to use the microphone, just like the others, and I have shut down all programs which also use the webcam.  I have a feeling that the problem may possibly be related to my anti-virus software, because it gave me a few problems when I first installed the program.  Is there any chance that my anti-virus software could be responsible or should I seek out another solution.

Hi dburdie,

................it's usually not related to your antivirus, though a firewall could block your connection. Are you able to connect to a video call?  What do you see in the video windows when you start an ooVoo video call?

What kind of PC (CPU and Memory) is this? How old is it?

Best Regards,
ooVoo Dave

Sorry for using your time, but I found that it was simply my webcam which has stopped working for all processes, not just ooVoo.  Thanks for your help anyway!

 hi i have an optimus camera/webcam and it works for aim,facebook and msn but when i went on oovoo it doent work i tryed reintalling the CD that it came with and it doesnt work what should i do?