ooVoo Forums

oovoo doesnt even open when using the new snow leopard when is it going to work again lets go oovoo people step your game up

You're best logging a support ticket - at least the ooVoo Engineers will have something official to go on. ooVoo are currently working on it though as I have submitted a support ticket myself.

Disappointed this isn't fixed.

they really should have tested everything before snow leopard was publically released

Yes and no - Don't forget, Apple have always stated that Snow Leopard was due for a September release. But they released it early which has caught a lot of developers off guard. That's not to say developers should have at least a beta in place. Don't forget to submit a support ticket! :-)

i submitted it. anyway you seem to know alot about this so do you know (or have an idea) of how long it would take them to fix it or make a beta?

mitchell:

i submitted it. anyway you seem to know alot about this so do you know (or have an idea) of how long it would take them to fix it or make a beta?

No. Just like you, it's a waiting game for me too. Not even sure if the devs or engineering team would even put a beta out way? Maybe one of the ooVoo guys could perhaps answer that one?

oh alright. that oovoo guy should give us an update though considering this has created a great inconvinience for many. i would think that they should be able to fix this pretty quickly.

I've actually tried making this work by replacing files in the package itself.  It's a java problem that's why it's not working.  I forgot which file I've replaced but it's a java problem for sure though.

Well after several different attempts, I cannot even get the ooVoo client to open when running OSX 10.6.  As a QA Director for a software company I know it is sometimes hard to support new operating systems from folks like MSFT and Apple.  Please understand that a number of us are using your product in a pay for use manner and rely on this working.

Maybe Apple will consult with your development team to figure out if this is some type of Java variant or API/driver incompatibility.  Maybe they can publish for you the changes in the APIs/Driver changes and it would ring a bell.

 Please send out an email to all of us when you have a fix available.

To all of our MAC users who are already using Snow Leopard,

We are sorry for the inconvenience that this has caused but I am pleased to report that we are making progress testing ooVoo on Snow Leopard. We are doing the best we can to take care of this problem in a timely manner.

We plan to release a new ooVoo version which fully supports Snow Leopard within a few weeks. Prior to this we will send a Beta version to everyone who has submitted a support request.

Thank you for your patience,
ooVoo Marv

ooVoo Marv:

We plan to release a new ooVoo version which fully supports Snow Leopard within a few weeks.

LMAO A FEW WEEKS?! the beta better be good! watch my snow leopard video http://www.youtube.com/watch?v=UqqdFIY7tto Follow me on Twitter - www.twitter.com/PinoyBoyAmb

oo amb oo:

ooVoo Marv:

We plan to release a new ooVoo version which fully supports Snow Leopard within a few weeks.

LMAO A FEW WEEKS?! the beta better be good! watch my snow leopard video http://www.youtube.com/watch?v=UqqdFIY7tto Follow me on Twitter - www.twitter.com/PinoyBoyAmb

It could have taken months instead of weeks. Just take that into consideration. As for your youtube video, I'm too busy washing my bald head to notice anything special. 

Hello, Excuse me my nickname "ooVoo Forums" there is a handling error on my part, if you can change the nickname, thank you. I wanted to say, I sent a support request to the team ooVoo, and I still have not received the beta version mentioned by ooVoo Marv, is this normal?

Hi,

Please click on your nickname, click 'Edit my profile', click on the 'About' tab and change your name.

We are testing the Beta version and plan to distribute it next week (after Labor day).

Thanks,
ooVoo Marv