ooVoo Forums

Just as the title says, on this day, it will not let me sign in at all! i've closed it and opened it, retyped my password, everything! it doesn't work!

Are you able to sign in now?

Best Regards,
ooVoo Dave

 

Yes, I never knew there was a new version, so I found it but what you said helped alot! Thank you!

 

it is 2/26/10 and i cant sign in!

please help!!

I had the same thing, I think the servers might be down due to where you live for a few? I got in just like an hour ago..

I had oovoo and it was working perfectly .. but one day it stopped working. it said siqn in failure..that happend for a while soo i unistalled it and tried to install it again and now it says access denied ... can you please help me !!?

I'm no techie, but I know some stuff that you can do. 1) Restart your computer then try to download it agian. 2) Talk to tech support of oovoo? 3) Post a thread like I did, wait like a business day, and then you will probably have a response. 4) Check your internet connection? 5) Download the other version? Ex. you have a mac, download pc version, and vice versa, I heard this might work...

A "Failed to Sign in" error message usually means a firewall is blocking your connection to ooVoo. The firewall can be on your computer or on your (wireless) router.

"Access Denied" usually means that you are not signed into your computer as an Administrator, and that you do not have the user permissions necessary to download and onstall software on this computer. Have the owner sign you in as them andthem download ooVoo.

Best Regards,
ooVoo dave

 

Hey, hi there! :)

 I've had ooVoo for a couple of months now and have never had a problem with it. Now, however, when I go to sign in, it sits on the signing in screen for a multitude of minutes 10+ and then comes up with the error of "Failed to sign in, please wait.."

 My internet router has been reset, I've restarted my computer, checked for updates, everything. Help??

Hi lizzy,

The problem was caused by an outage of the oovoo servers, just be patient until it's been seen to by engineers !

Hi Lizzie,

If you are still getting the "Failed to Sign In" error message, please enter a support request here: http://support.oovoo.com/ics/support/default.asp?deptID=4244

Best Regards,
ooVoo Dave

Just to clear things up, when lissy had connection problems, everyone else suffered too. The problem was oovoo server outage due to maintenence I do believe.

Everything is working back to normal currently. 

happy

same problem here but when im on that connection i cant even go to the actuall website oovoo.com.. but right now im using a defferent connection

 

Please perform the following changes in your ooVoo client application:

Hi Leather,

If you cannot go to certain websites try this:

• From the File menu go to Settings
• Move to Connection tab
• Uncheck the 'Use port 443 as an alternative for incoming connections' checkbox and save the changes
• Restart your computer

 

Please let us know if you can now browse the other websites. If not try rebooting your router or modem

Best regards,

ooVoo Dave