Hi OM,
Is your ooVoo still freezing?
If so, please do a qualitative bandwidth test:http://myvoipspeed.visualware.com/ (You may have to download java if you don’t have it) Please click on Dulles, Virginia (Near Washington DC, USA) when the world map loads. When the new page loads please click “Click to start test” between the green bars. Then let the test run (It takes a little while), and when things stop moving, click on the “Summary” tab on the left. This tab has a traffic light on it. Once the test has run you will receive either a Green light, a Yellow light or a Red light on 5 different criteria:
Download bandwidth,
Upload bandwidth,
Quality of Service,
Jitter, and
Packet Loss IMPORTANT: Don this test immediately after ooVoo freezes. Make a note of what color lights you get (any Green, Yellow or Red lights) on the above criteria. Also, make note of your Upload, Download and Quality of Service scores.
For instance:
Download bandwidth - Green (2 Mbps)
Upload bandwidth - Green (500kbps)
Quality of Service - Yellow (70%)
Jitter - Red
Packet Loss - Red (10%)
If you get any "Red" readings, contact your Internet Service Provider, read them what it says next to the Red reading and have them fix this.
Best Regards,
ooVoo Customer Support