ooVoo Forums

Hi tnivhelp, Thanks for posting.  1. I suggest that both you and the users you are connecting to please restart your computer/phone/tablet.  2. If the problem persists, please make sure that everyone is on the current version of ooVoo. If others are on older versions, it cold cause this problem as well ...

Hi Corgano, Thanks for posting. ooVoo can only be installed in the c:/ directory. The software does not let you choose another install location.   -ooVoo Dave

Hi 89, Thanks for posting. The ooVoo API is no longer supported and you cannot get it by navigating from our current website. You are probably finding it on a legacy web page. -ooVoo Dave  

Hi Mohammad, Thanks for posting. ooVoo requires that you have approximately 200 kbps for both upload and download. The 150 kbps download speed that you have is less than what is required. Please contact your internet service provider and obtain more bandwidth. The Freezing and the Sound latency issues you are experiencing are classic ...

Hi J. Gold, Thank you for posting. I am sorry to hear that you are having problems with connecting to ooVoo when using Parental controls on your Mac. Make sure you sign into your Mac using the Admin ID and Password that you set up on your Mac when you first got it.   Here is how to allow ooVoo while maintaining Parental Controls (in Snow ...

Hi TCA, Thanks for posting. It sounds like the ooVoo program is crashing after you sign in. This is usually the case if the icon disappears when you mouse over it. I would do all my Windows updates (START / ALL PROGRAMS / WINDOWS UPDATE) and then try reinstalling again. If you continue having trouble after the updates, please enter a Support ...

Hi Shadow, Thanks for posting. We will be happy to help you change your email address in the system. Please send us a support request here: http://support.oovoo.com/ics/support/ticketnewwizard.asp?style=classic -ooVoo Dave

Hi Chmiel00u, Thanks for posting! We are not going to add any new languages for a while, but I will forward your kind offer to our developers! "Jenkooya Bardzo" -ooVoo Dave

Hi Carenn, Thanks for posting. Please enter a support request here and tell me the ooVoo ID or email address of the person who sent it. We wil look into this on our end. http://support.oovoo.com/ics/support/ticketnewwizard.asp?style=classic -ooVoo Dave

Hi Nima, Thanks for posting. Your account was registered in Iran. As a policy matter ooVoo blocks this service for countries subject to US economic sanctions. Your account was created in a country subject to US sanctions but is available for free usage including unlimited 12-way video calls. If you no longer reside in a blocked country ...