ooVoo Forums

Hi, Please open a support request on our support center: http://support.oovoo.com and add the following to the support request: 1. Your camera model. 2. If you are using the latest ooVoo version (2.0.0.86) Check the camera settings: From  the File menu go to Test webcam. Click on the 'Advanced settings' window If the ...

Hi, I suggest that you open a support request on our support center: http://support.oovoo.com to get a personal support. Please add the following information to your support request: Yours and your friend's (US) PCs hardware specification. Start a video call with your friends again and check the CPU usage both in your and your friend's ...

Just to be on the same line. What happens in other video programs, like Photo booth, does the vide flickers there?

Hi kami041908 , Which ooVoo version are you using (From the help menu select About)? Please open a support request on our support center http://support.oovoo.com and add this information. Thanks, Yasmin.

Hi Karin, You can view the minimum hardware and software requirements here. If you are using a laptop, please make sure it is connected to the power while having a video call. If you didn't install the driver came on a CD with the Camera, please try installing it (instead of using the generic driver from the opertaing system). If non of ...

Hi solsita2, Do you have other ooVoo IDs? If yes, did you try purchasing ooVoo option using your other IDs too? Thanks, Yasmin.

Hi puvvadi, There is no difference in the new version regarding registration and you can keep using your existing ooVoo ID. Were you ever able to have a good video call with your new laptop? If you are using the same interent connection but just a different computer then I'm guessing the problem is related to your firewall or antivirus with ...

Hi fi4hugs , The reason for the situation you describe may be your internet connection. Are you both connection on the same network? Is it a private network (Home)? Do you see the other person's picture or just a black window? Can you hear him? Please try joining a 2 users video call (so you will be the third participant). Do you ...

Hi Rajesh, Can you please open a support request on our support center: http://support.oovoo.com . Please add the following information: Your firewall name. If there's anti virus installed and it's name. Thanks, Yasmin.

Hi Yochen, Please perform the following configuration change: From the File menu select Settings In Settings window move to Connection tab. Uncheck the 'Use port 443 as an alternative for incoming connections' checkbox. Exit for the application by right clicking on the ooVoo icon located in the task bar next to the clock and ...