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Hi SG23,Please do the following tests and have the person you are connecting with do this too, and send me BOTH results.1.) Please do a bandwidth test at http://www.speedtest.net/ . Choose a server nearby, and let me know what your upload and download bandwidth results are. 2.) Please check your CPU. Do this test when you are ...
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Hi Lionel,
………..Thanks for testing.
There are two problems.
1.) Your upload bandwidth is far below the minimum required 96 kbps. At 57 kbps, I am surprised that you were able to connect at all. I am also surprised that this is a business connection since the upload is in the range of Dialup (56 kbps). ooVoo requires ...
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Are ALL participants using headsets with mics? ooVoo recommends that all parties use a headset with a mic. The reason we recommend this is because you must separate the speaker audio from going back into your microphone. If you do not do this, you can introduce all sorts of noise and echo into the conversation. If one user is not ...
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.....is the freezing preceded by an increasing delay or latency? If so, please check your CPU: Do this test when you are connected to ooVoo and using video (or attempting to user video after you start an ooVoo call):Press CTRL-ALT-DEL
Select the "Performance" tab in Task Manager
Read the "CPU Usage" bar chart.
Let me know ...
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Hi Lionel,
.....Sorry to hear about the connection problems. Please do this qualitative bandwidth test to see what is going on with your connection:
Please do a qualitative bandwidth test:http://myvoipspeed.visualware.com/
(You may have to download java if you don’t have it)
Please click on Dulles, Virginia (Near Washington ...
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Hi DMK,
WebcamMax video effects are CPU intensive. What kind of processor do you have?
Can you initiate Task Manager ( Control-Alt-Delete) / Performance tab/ and check your CPU while using ooVoo and WebcamMax. Let me know what CPU USAGE % you get.
Best Regards,
ooVoo Dave
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If you are experiencing Camera problems we recommend the following:
1.) Please make sure that the camera’s own picture taking software or test software is closed before launching ooVoo. If another application is open that uses the camera, and that application "claims" the camera, ooVoo will not be able to access it. Likewise, if you ...
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.....Generally, for camera problems on PCs:1.) Please make sure that the camera’s own picture taking software or test software is closed before launching ooVoo. If another application is open that uses the camera, and that application "claims" the camera, ooVoo will not be able to access it. Likewise, if you have any other program open ...
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...Thanks, Toney
Best Regards,
ooVoo Dave
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.......we are always looking to improve our audio and video. I would like to connect with you to test this. What is your ooVoo ID?
Best Regards,
ooVoo Dave
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