ooVoo Forums

Hi James, Thank you for contacting us! I check and your device Coby Kyros Internet tablet 7" (mid7042) is not supported because it hasn't been tested yet! I will forward your request to our mobile product team. If your device meets the requirements it will be added in the next 60 days. Thanks, -ooVoo Eric

Hi Kianian, Thank you for writing back! When your account is created in a country subject to US sanctions ooVoo is unable to offer the ability to purchase products due to US government policy. However your account is still available for free usage including unlimited 12-way video calls. If you no longer reside in a blocked country you will need ...

Hi, Thank you for posting! Please open a support request so we can help you to trouble shoot this issue. Thanks, -ooVoo Eric

Hi Jiggly Puff, Thank you for writing back!  Unfortunately it is not possible to separately adjust the ringer volume for ooVoo. I will forward your comment to our develop department . Thanks, -ooVoo Eric

Hi littlejjbug, Thanks for writing! Please open a support request so we can troubleshoot your issue further. Thanks for being part of the ooVoo community! -ooVoo Eric

Hi Kianian, Thanks for posting! Please take a look at the following post: http://forum.oovoo.com/forums/p/16047/28480.aspx#28480 Thanks, -ooVoo Eric

Hi Cashflowsnicely, Thank you for posting! Please check the support request you opened, I requested additional information. Thanks, -ooVoo Eric

Hi nita.asj, Thanks for writing! Please try if restarting your device solves the issue you are having. You might also want to uninstall and reinstall ooVoo. If you are unable to solve this issue, please open a support request so we can troubleshoot your issue further. Thanks for being part of the ooVoo community! -ooVoo Eric  

Hi Jiggly Puff, Thanks for posting! You can set the volume of the ringer in the system settings of your Mac:Go to System Preferences > SoundsUnder output volume, select the volume you want by sliding the volume barClick on the red X to close the window To set the volume during your call:During the call, adjust the volume by sliding the ...

Hi Tintia, Thank you for posting. I am sorry to hear that you are having problems with your microphone. Please try the following possible solutions:Right click on the speaker icon in the taskbarSelect Recording devicesSelect the microphone you want to use for ooVooClick on Set defaultRight click again on the speaker icon in the taskbarSelect ...